Conflict De-Escalation

In today’s society, police are more frequently encountering citizens who are fearful or distrusting of police.  Their reactions towards police are more aggressive and violent, than respectful.  Uniform Officers and Investigators need to immediately recognize the potential for a violent response during what should be routine citizen contacts.  Police need to defuse aggravated interactions before they become violent.  This 1-day class will increase the Officers/Investigator’s abilities to interview citizens and obtain important and sometimes sensitive information while maintaining rapport with potential witnesses, victims and even suspects.  Students will develop a working knowledge of how to conduct field contacts using the principles and concepts of observation, orientation, decision making and actions in response to a situation.  

Other topics include:

Indicators of aggressive behavior

De-Escalation techniques

Mental conditioning related to decision making

Potential reactions to stressful situations

At the conclusion of this class, Officers will be able to:

Identify the planning process and safety considerations for a successful interview

Perceive potential conflicts and engage appropriate responses

Engage advanced rapport techniques to gain trust

Identify physical and mental reactions to stress

How best to observe, diagnose and act appropriately to reduce violence